Return Policy

Return & Exchange Policy

At Vieapk, your satisfaction is our top priority. We want every shopping experience on vieapk.com to be smooth, enjoyable, and completely worry-free. If something isn’t quite right with your order, our return and exchange process is designed to be simple, transparent, and quick — so you can shop with confidence every time.

Eligibility for Returns

You may request a return if your item meets the following conditions:

• The item is unused, unworn, and includes all original tags.

• It is returned in its original packaging.

• You can provide proof of purchase, such as your order confirmation or receipt.

Please note: Items that are used, damaged, or missing original packaging may not be eligible for a full refund.

Return Timeframe

Return requests must be submitted within 30 days of receiving your order. Unfortunately, we cannot accept return requests made after this period.

How to Start a Return

To start a return, please contact us at support@vieapk.com and include:

• Your full name and order number

• A copy of your receipt or order confirmation

• A brief explanation of why you’re returning the item

• A photo or video of the product (especially if it arrived damaged, defective, or incorrect)

Our customer support team will review your request and respond within 72 hours with detailed return instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the issue is due to our error (e.g., defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is approved due to our mistake, we’ll issue a prepaid return label.

• We strongly recommend using a trackable shipping service to ensure your return is safely delivered.

Exchanges

We’re happy to offer exchanges for items that are:

• Defective or damaged upon arrival

• Incorrect in size, color, or style

To request an exchange, email us at support@vieapk.com with your replacement details. Once approved, we’ll process your new order and ship it out promptly.

Exceptions & Limitations

Returns may be refused or partially refunded if:

• The request is made after 30 days from delivery

• The product shows signs of wear, washing, or alteration

• The item was marked as final sale or non-returnable at checkout

At Vieapk, we’re dedicated to ensuring every customer feels valued and cared for. Your satisfaction isn’t just our goal — it’s the reason we do what we do.